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Family Liaison Officer - FLO

We are very lucky to be able to provide additional support to our children and families using our new Family Liaison Officer, Mrs. Donna Norman.

Mrs Norman is well known to the school as she also works in Rainbow Class and in KS1.

Her role is to liaise between parents and the school and to be a point of contact and support for parents and children if they have any concerns, issues, worries or feedback they wish to raise or discuss.

Our FLO has many links with specialist organisations and support services. All enquiries will be dealt with in strict confidence.

Please feel free to contact Donna Norman via the school office on 01628 523356. You can also email

FLO stands for Family Liaison Officer. A FLO is based within a school and is part of the multi-agency team that provides support to the parents and carers of the children from that school. They cover a range of topics that include:

  • Transition between schools
  • Challenging behaviour and additional needs
  • Attendance: tips on getting your child to school and on time
  • Information on after school clubs
  • Building family relationships
  • Information on other services and how to make use of them
  • Identifying and addressing other needs and much, much more…


  • To empower parents to take an active role in their child’s social, emotional and educational development.
  • Support parents regarding a range of issues that are impacting on their ability to parent effectively.
  • Provide a range of activities for parents that encourage them to be safe, healthy, enjoy and achieve economic well-being.
  • To provide accessible information, explanation, guidance and signposting.


FLOs offer early intervention that can make a real difference to the lives of parents and therefore of children and young people whatever the background.

Contact Details and Useful Links